Online store, ~300 requests a day
Two operators are swamped at peak and offline at night — order status, delivery and returns pile up.
An AI employee closes ~65% of routine requests in Telegram and MAX around the clock, escalating only edge cases.
How it works: Telegram + MAX channels, a support agent, knowledge-base RAG, an order-status plugin.
Model: −1 operator FTE (₽55,000/mo), full cost ×1.302. 24/7 cover is on top of the saving.
Calculate for yourself →
