Each location has its own messenger. Will we have to merge them into one?
The channels are connected to the business as a whole, not to each location separately: one Telegram, one WhatsApp number, a VK community, MAX, Avito and email. The client does not care where they write — they ask about their own location and get an answer about it. Five conversations on five phones are no longer needed: they are all in one window.
How does it know the hours and prices of a particular location?
You upload the materials once: the address, hours and price list of every location and the general rules of the business. After that it answers from them — about Lenina from Lenina, about Gagarina from Gagarina. There is one rule for everyone, and there are five receptionists and they change.
What exactly comes as a file?
A digest from the conversations: what was asked, at which location and how many times. It is a real table as a file in the chat, not text in a message — you open it in any spreadsheet program and show it to your managers.
Will it show revenue by location?
There is no — revenue, and we will not promise this: the cash register and money remain in your programs. Orders and tasks — yes, if RetailCRM is connected: then it reads what is open at each point and what costs longer than promised. This is reading: he will not write to someone else’s system.
And what if the people on site still answer their own way?
Clients' messages are answered by the assistant, and answered first — within a minute, not “when the shift is free”. If you want to know in advance what it will say about a discount, a return or delivery — ask it yourself, as in the last scene above: you will see exactly the answer the client will get.
Why several assistants if clients are answered by one?
5 assistants. You split them by the job: one answers customers, another is your own, a third takes a separate area. Shared rules stay shared; their own materials stay their own. The permitted number of seats is specified in the current plan.
Does it enter the client into our accounting program itself?
No. It carries nothing across into other people's systems. The arrangement stays in the chat — right where the client wrote — and from there both you and whoever is on shift can see it.
Why not a cheaper plan?
On the “Personal assistant” plan: 3 assistants. Compare this limit and the available channels with your locations’ tasks; current terms and prices are on the pricing page.
What is needed to make this work?
The first step in your account is to connect a model: until it is connected the assistant does not answer at all. Then upload the locations' materials and connect the channels. This is done once.
Where are clients' conversations stored?
In the AiHummer cloud. If that does not suit your business, the same product installs on your own server, and then conversations never leave it.
What does it cost?
RUB 9,990 per month or RUB 99,900 per year — for the whole plan, not per location. It includes assistant seats, your channels and the mobile app.
Can I see it before paying?
Yes — in the demo sandbox: it is open without sign-up, login and password below. On the “Personal assistant” plan: The trial period is 10 days, available once.
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