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AI EMPLOYEE · FOR TELECOM OPERATORS

Three channels give three different answers.
The first answer is now consistent everywhere.

The first answer arrives at once and identically everywhere: Telegram, WhatsApp, VK, MAX, email, the website widget and voice. It answers from your own plan terms and rules, and hands anything contested to a human. Installed on your own server — a subscriber’s conversation never leaves the operator’s perimeter.

It doesn’t change a plan and doesn’t take money. What is left of a bundle, itemized bills and charges live in billing, and it has no access there. It answers from the terms and the rules, and hands anything touching the billing account to an operator — together with the conversation it has already collected.

on requestAgent for a month

When billed annually. Answers around the clock, in every channel at once.

Discuss a projectSee the live demo
Moscow
Innovation
Cluster
Subscriber · WhatsApponline
How do I cancel a paid service?
Checking the plan terms…
Terms, 5.1 — three ways, below
UPLOADEDplans · 28rules · 16
And where did this roaming charge come from?
That’s billing — calling the on-call specialist
HANDED TO A HUMANOn-call shiftThe period and the amount are already confirmed

Fits into the channels a subscriber already writes to

Full integrations catalog →Connect your own →

Services in this ribbon: 33. Which of them are open depends on your plan. View all plans →

  • WhatsApp
  • VK
  • Mobile app
  • Avito
  • Google Calendar
  • 1C
  • Битрикс24 CRM
  • amoCRM
  • Google Contacts / People
  • Outlook Calendar
  • Signal
  • WhatsApp
  • VK
  • Mobile app
  • Avito
  • Google Calendar
  • 1C
  • Битрикс24 CRM
  • amoCRM
  • Google Contacts / People
  • Outlook Calendar
  • Signal
  • Telegram
  • MAX
  • Pocket Agent
  • Email
  • Website widget
  • 1С:Предприятие
  • Диадок
  • Discord
  • Matrix
  • Outlook Mail
  • Slack
  • Telegram
  • MAX
  • Pocket Agent
  • Email
  • Website widget
  • 1С:Предприятие
  • Диадок
  • Discord
  • Matrix
  • Outlook Mail
  • Slack
  • Telephony
  • Bitrix24
  • SIP
  • Einstein
  • Billing
  • 1С:ERP Управление предприятием
  • Контур.Фокус
  • Gmail
  • Microsoft Teams
  • SAP S/4HANA
  • Telfin
  • Telephony
  • Bitrix24
  • SIP
  • Einstein
  • Billing
  • 1С:ERP Управление предприятием
  • Контур.Фокус
  • Gmail
  • Microsoft Teams
  • SAP S/4HANA
  • Telfin

What a shift on the subscriber desk looks like

08:20
morning, “no internet”
12:00
a roaming charge
18:30
evening, peak enquiry hour
23:15
night shift — two people

The questions are always the same: what’s in the bundle, how to cancel a service, why the charge was higher, when the technician is coming. The subscriber waits in a queue, then writes to a messenger, then to the community page — and gets three different answers from three different shifts.

One tariff, and as many explanations as there are shifts

Termsclause 5.1
An answer from the tariff terms
NKSubscriberNikolay K.Friday, 23:36
What the package includesterms, clause 2.3
How to switch the service offthree ways
In the other channelsthe same wording
taken from your tariff terms, clause 5.1 — it does not reword them
Today

One tariff is explained in three different ways

The subscriber asks in one channel, then in another, then in a third — and gets three versions of one rule from three shifts. Then the argument starts about what he was promised.

With the agent

Everywhere it answers in your one wording

Every channel has one source — your tariff terms, and it names the clause. Fix the document, and from the next enquiry on the new wording is what is heard.

shift23:38
Passed to the duty shift
Roaming chargethat is billing
Period and numberalready clarified
Sent to the duty officerwith the chat
it does not go into billing: the remaining allowance and the charges live there, not with it
Today

A disputed case still goes round a second time

By the time the enquiry reaches a person, the subscriber repeats it all over again: the number, the period, the sum. By then he is already irritated and explains through gritted teeth.

With the agent

Puts the question together and hands it to a person

Anything touching the account it does not decide — but hands it to the duty officer together with the chat already gathered. The person does not start the conversation from zero.

One month of subscribers walking away costs more than a year of an AI employee

Run the numbers on your own operation →
225 000 ₽
A month of subscribers walking away

The arithmetic in the example: 500 subscribers left after a question went unanswered; the average bill is 450 ₽ a month. And the same again next month, and the month after that.

on request
An AI employee inside your perimeter

The Enterprise plan: the scope is priced for your perimeter and your volume, so there is no figure here or in the price list.

Run it on your own numbers

Take your own average bill and your own share of subscribers who left after a long wait. We name the price before any talk of a contract.

Three — jobs and two of them within the company

The subscriber sees only the first one. The other two go inside the operator: the engineer sorts out what is overdue according to the SLA, and procurement checks the installation contractor. Both — through connected systems, not through upload by Monday.

One wording, out of your own documents
chatcommunity pageemail
widgetphoneshift
one answer everywhere

1Single answer

Three channels give three different answers

The subscriber asks in the chat and in the mail — and receives two versions of the same rule.

Says the same thing everywhere

The source for all channels is the same — your tariff conditions, and he names the item.

Connection, legal entity

Site incident

Shift list

Jira

2Delays

What is overdue can only be seen in the report

The engineer opens the board and looks with his eyes to see where the deadline has already passed and where it will end by lunchtime.

Brings overdue items to the start of the shift

Reads issues in Jira and shows what is overdue according to the SLA and what will be released today.

Unified State Register of Legal Entities · validFocus

Bankruptcy · applicationInsolvency register

Arbitration · five casesFocus

Kontur.Focus and EFRSB

3Contractor

The contractor is checked after the competition

The crew took the volume for installation, and a month later they found themselves in bankruptcy proceedings. — construction stopped.

Checks the participant before the competition

Kontur.Focus and EFRSB: owners, bankruptcy and arbitration — card in chat purchase.

What comes off the subscriber desk

The first answer, straight away

Any hour of the day and with no queue: a subscriber never has to pick where to write.

From the plan terms

What the bundle includes and how to cancel a service — out of your own documents, not out of an operator’s memory.

One answer in every channel

The messenger, the community page, email and the phone line all say the same thing — one wording.

Never touches billing

No charges, no itemized bills, no plan changes: an operator does that, not it.

Live in an evening, no developer needed

Start today →
5 minutes

You connect a channel

Telegram, WhatsApp or the website widget — by the instructions in the dashboard, no developer.

Telegram WhatsApp Widget
one evening

You upload your documents

What is not in your materials it says so, rather than composing it.

PDF Price List 2026DOC Policy… Warranty
in the morning

Answers when you ask

You see every conversation in the dashboard and in the app. Don’t like an answer? Fix it as plain text.

4 chats overnight

How this is bought

Enterprise plan

Price on request: the make-up is worked out for your perimeter and volume

  • Unlimited AI employee seats: private subscribers, corporate clients and internal questions are different roles
  • Telegram, WhatsApp, VK, MAX, email and voice — in one inbox
  • Your plan terms and service rules as the only source
  • One wording across every channel and every shift
  • Handed to a human with the whole conversation and the details already confirmed
  • Shift summaries as a file in the chat — CSV or XLSX
  • Multi-tenancy: regions and branches, each with its own documents
  • SAML, LDAP, SCIM, row-level security, extended audit
  • Help with putting the procurement together
Discuss a project

The figure is left out on purpose: Enterprise has none in the price list either — it is quoted on request. You can look before any procurement process on the live demo: it is open without signup.

We are not in the National Software Register yet — the application is filed.

Need your own server?

How the install works →

Your own server or a virtual machine and PostgreSQL — no Docker needed. It installs with a single command, everything else is set up in the web interface.

Perimeter and access

Inside your own perimeter, on your own hardware

Subscriber conversations are personal data, and an operator has no reason to move them into somebody else’s cloud. The product ships as a tarball and runs as a systemd service on your own hardware or in your own virtualization; it never reaches outside unless you allow it.

  • Your serverYou install and update when you decide to, not when the vendor ships.
  • SAML, LDAP, SCIMAccounts from your own directory, not a second list of logins on the side.
  • Multi-tenancyRegions and branches are kept apart: each with its own documents and its own wording.
  • Audit and approvalExtended audit, mandatory approval for actions and isolated mode.
  • The model is yoursLocal inside your perimeter, or your own access to an outside one. We don’t resell other people’s models.
  • National Software RegisterNot yet — the application is filed. We say so up front.
  • Installs on Linux — a tarball and systemd, updated with one command
  • Conversations and documents stay with you and never leave
  • Runs on a local model — it can work with no internet at all
See how it installs
the Community plan
0 ₽

Forever, no card. Telegram, web chat and the website widget, one agent, your own server. The rest of the channels come with the paid plans.

Get it free

Questions

Can it change plans and add services?

No. Plans, services, charges and itemized bills live in billing, and it has no access there. It answers from your plan terms and service rules, and hands a human everything touching a subscriber’s money and contract, together with the conversation it has already collected.

Where does the system run?

On your own server, inside your perimeter. The product ships as a tarball and runs as a systemd service — on your own hardware or in your own virtualization. A subscriber’s conversation never leaves the operator’s perimeter, because there is nothing for it to leave through.

Will it hold our load?

The honest answer: it has to be worked out on your numbers, and we do that before any contract. The product installs inside your perimeter, so the ceiling is set by your hardware, not by our price list; the number of AI employees and the split by region are part of the scope of delivery, which we discuss at the first meeting.

Why should every channel give the same answer?

Because the subscriber checks. They write to a messenger, then to the community page, then they call — and three different answers turn into a complaint instead of a solved problem. Here there is one source of the answer: your own documents. The wording doesn’t depend on who is on shift today.

What about access control and audit?

The Enterprise plan includes SAML, LDAP and SCIM, row-level security, extended audit, mandatory approval for actions and isolated mode. The full scope comes from billing and is shown on the pricing page.

Will it connect to billing?

Not by default, and the main scenario doesn’t need it: the first line answers from the terms, not from a billing account. Reading anything out of your systems is a separate integration for your perimeter, discussed together with the scope of delivery.

Is the model inside our perimeter too?

Yes, if that is what you decide. You connect the model: a local one inside your perimeter, or your own access to an external one. Until a model is connected the AI employee stays silent — the thinking happens in the model, not on our server. We don’t resell other people’s models and don’t charge for them.

What does it cost?

Enterprise is quoted on request: there is no figure here or in the price list, because the scope is priced for your perimeter and your volume. The free Community version installs inside your perimeter without a single payment — it shows you how the product is built.

Are you in the National Software Register?

Not yet — the application for inclusion is filed. For an operator with a domestic-only requirement that is the deciding fact, so we say it up front. Help with the procurement paperwork is included in the plan.

Can we see it first?

Yes. The live demo is open without signup; login and password are below. Your own plan terms aren’t in it — but you can see how it answers from loaded documents, and how honestly it says it doesn’t have something.

Don't take our word for it — check for yourself

Open the sandboxDiscuss a project

This page is about one industry. Everything about the whole product — how it works, pricing, channels and security — on the home page.

The same AI employee — and for others at your scale

Same mechanics, different reasons: a bank takes the routine off its first line, national retail levels the answer across hundreds of locations, energy runs inside a closed perimeter.