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AI EMPLOYEE · FOR TELECOM OPERATORS

Three channels give three different answers.
The first answer is now consistent everywhere.

The first answer arrives at once and identically everywhere: Telegram, WhatsApp, VK, MAX, email, the website widget and voice. It answers from your own plan terms and rules, and hands anything contested to a human. Installed on your own server — a subscriber’s conversation never leaves the operator’s perimeter.

It doesn’t change a plan and doesn’t take money. What is left of a bundle, itemized bills and charges live in billing, and it has no access there. It answers from the terms and the rules, and hands anything touching the billing account to an operator — together with the conversation it has already collected.

on requestAgent for a month

Pricing is available on request. Answers around the clock in connected channels.

Discuss a projectSee the live demo
Moscow
Innovation
ClusterRussian Software
of startups
in MoscowRussian Software
RegistryIT accreditation
Subscriber · WhatsApponline
How do I cancel a paid service?
Checking the plan terms…
Terms, 5.1 — three ways, below
UPLOADEDplans · 28rules · 16
And where did this roaming charge come from?
That’s billing — calling the on-call specialist
HANDED TO A HUMANOn-call shiftThe period and the amount are already confirmed

Your systems

Connect your own →
  • WhatsApp
  • VK
  • Mobile app
  • Avito
  • Google Calendar
  • 1C
  • 1С:ERP Управление предприятием
  • Авито Работа
  • Битрикс24 CRM
  • Деловые Линии
  • Домклик
  • Кварта-С
  • МедФлекс
  • Мультитур
  • ПЭК
  • СДЭК
  • Циан API
  • Яндекс Диск
  • Яндекс Еда
  • AlfaCRM
  • Asana
  • Casebook
  • DIKIDI
  • Fitbase
  • GitHub
  • Google Contacts / People
  • hh.ru
  • iiko
  • Jira Cloud
  • Microsoft Teams
  • Moodle
  • OneDrive
  • Outlook Mail
  • Quick Resto
  • RetailCRM
  • SAP S/4HANA
  • Slack
  • Telegram — публикация в канал
  • TourVisor
  • VK — стена сообщества
  • Wildberries — Статистика
  • WMS на 1С:Предприятии
  • Telegram
  • MAX
  • Pocket Agent
  • Email
  • Website widget
  • 1С:Медицина
  • 1С:TMS Логистика. Управление перевозками
  • Арника
  • ГАРАНТ
  • Диадок
  • ЕГИСЗ: ФРНСИ
  • Клиентикс CRM
  • Мой Класс
  • Почта России
  • САМО-тур
  • Хантфлоу
  • Честный ЗНАК
  • Яндекс Доставка — Доставка по России
  • Яндекс Маркет
  • Altegio
  • ATRealt
  • ClickUp
  • Discord
  • Fitbit
  • GitLab
  • Google Drive
  • HOLLIHOP
  • InSales
  • MANGO OFFICE
  • Microsoft To Do
  • Notion
  • Oura Ring
  • Ozon Seller API
  • r_keeper
  • Saby Presto
  • Signal
  • Spotify
  • Telfin
  • UIS
  • Wildberries — Контент
  • Wildberries — Цены и скидки
  • YCLIENTS
  • Telephony
  • Bitrix24
  • SIP
  • Einstein
  • Billing
  • 1С:Предприятие
  • Авито Недвижимость
  • БИТ.Автосервис
  • ГИС ЖКХ
  • Домиленд
  • ЕФРСБ
  • Контур.Фокус
  • МойСклад
  • ПРАВО.RU
  • СБИС (Saby) Retail
  • Циан
  • ЭИОС вуза
  • Яндекс Доставка — Экспресс
  • Яндекс Умный дом
  • amoCRM
  • Boxberry
  • ConsultantPlus / КонсультантПлюс
  • EMIAS / ЕМИАС
  • GetCourse
  • Gmail
  • Google Tasks
  • Home Assistant
  • INTRUM CRM
  • Matrix
  • Mobifitness
  • Obsidian
  • Outlook Calendar
  • PHPShop
  • Renovatio
  • Samsung SmartThings
  • Sipuni
  • Talantix
  • Todoist
  • Vetmanager
  • Wildberries — Маркетплейс
  • Wilgood IS
  • YouTube Data

Where time is lost

Close these gaps →
Termsclause 5.1
An answer from the tariff terms
NKSubscriberNikolay K.Friday, 23:36
What the package includesterms, clause 2.3
How to switch the service offthree ways
In the other channelsthe same wording
taken from your tariff terms, clause 5.1 — it does not reword them
Today

One tariff is explained in three different ways

The subscriber asks in one channel, then in another, then in a third — and gets three versions of one rule from three shifts. Then the argument starts about what he was promised.

With the agent

Everywhere it answers in your one wording

Every channel has one source — your tariff terms, and it names the clause. Fix the document, and from the next enquiry on the new wording is what is heard.

shift23:38
Passed to the duty shift
Roaming chargethat is billing
Period and numberalready clarified
Sent to the duty officerwith the chat
it does not go into billing: the remaining allowance and the charges live there, not with it
Today

A disputed case still goes round a second time

By the time the enquiry reaches a person, the subscriber repeats it all over again: the number, the period, the sum. By then he is already irritated and explains through gritted teeth.

With the agent

Puts the question together and hands it to a person

Anything touching the account it does not decide — but hands it to the duty officer together with the chat already gathered. The person does not start the conversation from zero.

One wording, out of your own documents
chatcommunity pageemail
widgetphoneshift
one answer everywhere

1Single answer

Three channels give three different answers

The subscriber asks in the chat and in the mail — and receives two versions of the same rule.

Says the same thing everywhere

The source for all channels is the same — your tariff conditions, and he names the item.

Connection, legal entity

Site incident

Shift list

Jira

2Delays

What is overdue can only be seen in the report

The engineer opens the board and looks with his eyes to see where the deadline has already passed and where it will end by lunchtime.

Brings overdue items to the start of the shift

Reads issues in Jira and shows what is overdue according to the SLA and what will be released today.

Unified State Register of Legal Entities · validFocus

Bankruptcy · applicationInsolvency register

Arbitration · five casesFocus

Kontur.Focus and EFRSB

3Contractor

The contractor is checked after the competition

The crew took the volume for installation, and a month later they found themselves in bankruptcy proceedings. — construction stopped.

Checks the participant before the competition

Kontur.Focus and EFRSB: owners, bankruptcy and arbitration — card in chat purchase.

The price of silence

Run the numbers on your own operation →
225 000 ₽
A month of subscribers walking away

The arithmetic in the example: 500 subscribers left after a question went unanswered; the average bill is 450 ₽ a month. And the same again next month, and the month after that.

on request
An AI employee inside your perimeter

The Enterprise plan: the scope is priced for your perimeter and your volume, so there is no figure here or in the price list.

Run it on your own numbers

Take your own average bill and your own share of subscribers who left after a long wait. We name the price before any talk of a contract.

AiHummer App

Your personal assistant, right in your pocket

App StoreQR — App StoreGoogle PlayQR — Google PlayAppGalleryQR — AppGalleryRuStoreQR — RuStoreWindowsLinux
AiHummer on iPhone — the chat list and a finished reportAiHummer on iPhone — the chat list

Industry figures

Try it on the live demo →
93%

Subscriber issues are resolved from the first call

Russia

Operator data "Motive"; not industry average.

industry data: operator "Motive", Naumen, 2021
85%

support staff working with AI agent

Russia

T-Mobile data; not industry average.

industry data: "T-Mobile", Naumen, 2026

Live in an evening

Start today →
5 minutes

You connect a channel

Connect the channel available to your tariff according to the instructions in your account.

Telegram WhatsApp Widget
one evening

Upload your documents

What is not in your materials it says so, rather than composing it.

PDF Price List 2026DOC Policy… Warranty
in the morning

Answers right away

You see every conversation in the dashboard and in the app. Don’t like an answer? Fix it as plain text.

4 chats overnight
on request

Price on request: the make-up is worked out for your perimeter and volume

The figure is left out on purpose: Enterprise has none in the price list either — it is quoted on request. You can look before any procurement process on the live demo: it is open without signup.

AiHummer is included in the Unified Register of Russian Software.

Discuss a project
  • Unlimited AI agents: private subscribers, corporate clients and internal questions are different roles
  • Telegram, WhatsApp, VK, MAX, email and voice — in one inbox
  • Your plan terms and service rules as the only source
  • One wording across every channel and every shift
  • Handed to a human with the whole conversation and the details already confirmed
  • Shift summaries as a file in the chat — CSV or XLSX
  • Multi-tenancy: regions and branches, each with its own documents
  • SAML, LDAP, SCIM, row-level security, extended audit
  • Help with putting the procurement together

Your own server?

How the install works →

Your own server or a virtual machine and PostgreSQL — no Docker needed. It installs with a single command, everything else is set up in the web interface.

  • Installs on Linux — a tarball and systemd, updated with one command
  • Conversations and documents stay with you and never leave
  • Runs on a local model — it can work with no internet at all
See how it installs
the Community plan
0 ₽

Forever and without a card. Your own server. Available channels: Telegram.

Get it free

The first morning with the agent

Every channel has one source — your tariff terms, and it names the clause. Fix the document, and from the next enquiry on the new wording is what is heard.

Open the sandboxDiscuss a project
Example of an agent's work
The procedure for disabling the service has been found
Available methods are given to the client
The issue of write-off was transferred to the duty officer
On-call shiftThe period and the amount are already confirmed

The same AI employee — and for others at your scale

The same agent next door

Same mechanics, different reasons: a bank takes the routine off its first line, national retail levels the answer across hundreds of locations, energy runs inside a closed perimeter.

See every industry and plan

Questions

Try it on the live demo →
Can it change plans and add services?

No. Plans, services, charges and itemized bills live in billing, and it has no access there. It answers from your plan terms and service rules, and hands a human everything touching a subscriber’s money and contract, together with the conversation it has already collected.

Where does the system run?

On your own server, inside your perimeter. The product ships as a tarball and runs as a systemd service — on your own hardware or in your own virtualization. A subscriber’s conversation never leaves the operator’s perimeter, because there is nothing for it to leave through.

Will it hold our load?

The honest answer: it has to be worked out on your numbers, and we do that before any contract. The product installs inside your perimeter, so the ceiling is set by your hardware, not by our price list; the number of AI employees and the split by region are part of the scope of delivery, which we discuss at the first meeting.

Why should every channel give the same answer?

Because the subscriber checks. They write to a messenger, then to the community page, then they call — and three different answers turn into a complaint instead of a solved problem. Here there is one source of the answer: your own documents. The wording doesn’t depend on who is on shift today.

What about access control and audit?

The Enterprise plan includes SAML, LDAP and SCIM, row-level security, extended audit, mandatory approval for actions and isolated mode. The full scope comes from billing and is shown on the pricing page.

Will it connect to billing?

Not by default, and the main scenario doesn’t need it: the first line answers from the terms, not from a billing account. Reading anything out of your systems is a separate integration for your perimeter, discussed together with the scope of delivery.

Is the model inside our perimeter too?

Yes, if that is what you decide. You connect the model: a local one inside your perimeter, or your own access to an external one. Until a model is connected the AI employee stays silent — the thinking happens in the model, not on our server. We don’t resell other people’s models and don’t charge for them.

What does it cost?

Enterprise is quoted on request: there is no figure here or in the price list, because the scope is priced for your perimeter and your volume. The free Community version installs inside your perimeter without a single payment — it shows you how the product is built.

Are you in the National Software Register?

Yes, AiHummer is included in the Unified Register of Russian Software. Help with procurement paperwork is included in the plan.

Can we see it first?

Yes. The live demo is open without signup; login and password are below. Your own plan terms aren’t in it — but you can see how it answers from loaded documents, and how honestly it says it doesn’t have something.