At night there is nobody to ask but the dispatcher
The driver calls the shift supervisor at one in the morning, because the answer is known only there. Half of those calls are about what is written in the policy.
With the agentAnswers by the policy at any hour
It repeats your procedure and names the clause, and everything else it passes to the dispatcher. The decision was the dispatcher's and stays the dispatcher's.

Fits into what a carrier already uses


Don't take our word for it — check for yourself