Will it replace the controller?
No, and that is not a footnote in small print. It takes off the control room what repeats itself: works dates, tariffs, opening hours, “who do I call”, “by what date”. An emergency is handled by a person — the agent only collects the details. After that the controller deals with emergencies rather than with the twentieth explanation about hot water.
What happens to a message about an emergency?
It answers at once and first of all sends the person to ring the emergency service — it takes that number from your own materials. Then it pulls out of the panic what nobody can set out without: the building and the entrance, the floor, what exactly is leaking, whether the riser has been shut off, whether the neighbours have water coming in. It repeats what it has collected in one line in the same conversation, and the duty officer opens the whole of it. You send the team — but not from nothing at three in the morning.
What is the file it sends?
Table — CSV or XLSX: home, subject of the request, number of times asked, when was the last time. This is a collection of CORRESPONDENCE. The queue of applications from Domyland, it shows separately — its fields there: what is open, for which house and how many days it has been hanging. The file is sent as an attachment to the chat —; the manager does not need to ask anyone for a report.
What exactly does it remember about an address?
The correspondence: what was asked about this building and entrance, what you answered, when it was. A resident does not have to retell the story from the spring, and the duty officer can see that this riser has been reported before. It cannot see your database or your building cards — only what you gave it and what was said in the conversation.
We have forty buildings with different tariffs and contractors — will it mix them up?
Describe each building separately: the address, the tariff, who services it, the works schedule, the phone numbers. It answers about the building it is asked about, and if the conversation does not make clear which one, it asks for the address rather than guessing.
Does it collect meter readings?
It takes them as a message and reads the numbers back, so that “41205” does not turn into “41250”. But you are the one who carries the numbers into the billing base: by themselves they go nowhere from the conversation.
And will that reach our accounting program?
Domyland is connected by the catalog module, and the agent READS from it the queue of residents’ applications and instrument accounting: what is open, for which house, how many days it has been hanging, who has not submitted the readings. In this case, you maintain the register: it does not issue numbers and does not move statuses for the dispatcher. We are working on a connection with GIS ZhKH.
Will it explain to a resident why their bill has gone up?
It will explain WHAT the sum is made up of: which tariff applies from which date, how communal-area usage is calculated, what building maintenance covers, where to go for a recalculation. It cannot see your account ledger and does not calculate charges — for a particular figure it will send them to the accounts office and give the opening hours.
Where does it get the dates, tariffs and phone numbers?
You upload your materials once: the schedule of planned works, the tariffs and the dates they apply from, the procedures, the areas of responsibility, the emergency and contractor phone numbers, the opening hours. What is not there it does not invent: it tells the resident outright that it has no such answer.
Does it answer where residents write?
Yes. Telegram, WhatsApp, VK, MAX and email are included in the Business plan. All conversations come together in one window — you do not need five apps and fifty conversations open.
Where are the conversations and residents' addresses stored?
Business installs on YOUR server: the correspondence, the addresses, the flat numbers and the phone numbers stay inside your perimeter and never travel to someone else's cloud. What to do with that perimeter next is for your lawyer and your system administrator to decide, not for us.
What does it cost?
RUB 19,900 per month per instance or RUB 199,000 per year. The price is per instance, not per building and not per resident.
Can I see it before paying?
There is a demo sandbox with no sign-up — login and password below, ask it about anything. This plan has no trial period: it installs on your own server. The free Community edition installs there too — it shows how the product works without a single payment.
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